Arby’s
Service Development and Activation
Arby’s knows their core audience is aging out.
Arby’s core customer base of blue collar workers is aging out. They want to attract a younger audience while staying relevant with their core demographic.
The Challenge
They asked us to target Millenials with a new rewards app and loyalty program. by building awareness through their rewards program and drive new users to it. increase retention ...add something about a quick service restaurant
Oh yeah, we were given four days from the breif to concept and complete all executions.
The Research
- We Ate at Arby’s and Arby’s Came to Us
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Competitive Analysis
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Explored Cultural Moments
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Demographic Research
- Social Listening
The Learning
Arby’s Isn’t Top of Mind When it Comes to Fast Food
Younger people know Arby’s has the meats, but they don’t reach for it often. The brand lacks a strong presence in the digital space where many young people are rewarded for engaging with other QSR brands.
Millennials Have A Passion for Premium
Millennials have discerning tastes. And that’s not a bad thing. When it comes to choosing what to eat; they want the good stuff, the best stuff, and they’ll spend to get it.
Our World Revolves Around Meat
Every invention ever has been in service of the meat. We crafted the knife to cut the meat. We tamed fire to cook the meat. We invented the wheel to move the meat. So, this begs the question, why did we invent the smartphone? To get our meats faster.
How will we build brand awareness and retain users on Arby’s new rewards app?
Arby’s will ask these premium loving consumers to evolve their taste. To let their natural instincts guide them to the place that has the meats, a new rewards app program that is a cut above the rest.
Strategy
Evolve Your Taste
Creative Idea
Join The Evolution,
Become an Arbyvore
Become an Arbyvore